Terms and Conditions

Our Service Framework

These Terms and Conditions govern access to the Veltixaerosky website and the private charter services arranged by Veltixaerosky in Hong Kong. References to “Veltixaerosky,” “we,” “us,” or “our” mean the company providing the services. “Client,” “you,” or “your” means the person requesting, purchasing, or using a service and, where applicable, the person acting for other passengers.

By using our website, arranging a consultation, accepting a quotation, or paying for a charter, you agree to these Terms. If acting for others, you confirm your authority to provide their information and communicate requirements.

Website Information and Consultation Requests

Our website provides general charter information. Its content, images, aircraft descriptions, estimated capabilities, and availability indicators are not binding offers. Aircraft, routes, schedules, services, and prices depend on assessment and availability.

The website accepts neither charter bookings nor payments. Its appointment function only requests an in-person consultation at our Hong Kong office. Selecting a time neither reserves an aircraft nor confirms a flight.

Provide accurate contact and trip information promptly.

Planning, Quotations, and Contract Formation

During consultation, our representative will discuss the itinerary, passengers, timing, baggage, amenities, and relevant details. We will prepare a tailored plan and quotation, which may include aircraft, positioning, airport, tax, handling, crew, and identified service charges.

Unless the quotation states otherwise, it is subject to availability and may be withdrawn before payment. Changes to passenger numbers, routing, dates, airports, or requested services may require a revised quotation.

A charter is substantiated only when you accept the final quotation, satisfy documentation requirements, and pay the entire quoted amount through an available method. Discussions reserve nothing. We issue confirmation after cleared payment. The confirmation, accepted quotation, these Terms, and agreed written conditions form the contract.

Client and Passenger Responsibilities

Every passenger must supply correct identification and arrive by the required reporting time. Passengers are responsible for passports, visas, permits, medical documents, and immigration or customs compliance.

Disclose baggage dimensions, assistance needs, animals, restricted articles, and unusual requests before confirmation. Dangerous, unlawful, prohibited, or undeclared goods cannot be carried. An operator or authority may refuse passengers or items over safety, security, legality, capacity, behavior, or documentation concerns.

Passengers must follow crew instructions and airport rules. Disruptive, threatening, unlawful, or unsafe conduct may cause denied boarding, removal, diversion, or termination without refund, subject to law. You bear reasonable costs caused by your party, including damage or extraordinary cleaning.

Operational Changes

Weather, traffic restrictions, airport hours, procedural conditions, crew limits, security requirements, and governmental decisions affect private aviation. When reasonably required, the operator may adjust times, routes, airports, or aircraft. Veltixaerosky may propose a suitable substitute if the contracted aircraft becomes unavailable.

We will communicate material changes reasonably promptly. Refunds, rebooking, or additional charges depend on the circumstances, quotation, operator terms, and law. These Terms remove no non-excludable right.

Cancellation, Refunds, and No-Shows

To cancel after payment, email bookflights@veltixaerosky.com and identify the booking. The cancellation is effective when our team receives the request. A request received at least 48 hours before the scheduled session time qualifies for a full refund. A later request is subject to a cancellation charge equal to 50% of the amount paid, and the remaining 50% will be refunded.

If the client or passenger fails to attend at the scheduled time without an accepted cancellation, the booking becomes a no-show and is automatically canceled. No refund is available for a no-show.

Accepted refunds may be made by bank transfer or cash. For bank transfer, provide accurate banking details. We initiate payment within 24 hours after approval, although banks may need additional processing time. For cash, attend our office and complete identity corroboration. Refunds normally go to the payer unless law requires otherwise.

Privacy and Electronic Communications

We use personal data for consultations, quotations, passenger coordination, payments, compliance, security, and service delivery under the Personal Data (Privacy) Ordinance (Cap. 486) and its Data Protection Principles. Necessary information may be shared with operators, airports, authorities, payment providers, and partners.

Email confirmations, electronic records, and online appointment requests may be recognized under the Electronic Transactions Ordinance (Cap. 553). You consent to operational communications through the contact details supplied.

Liability and Consumer Protections

We perform arranging obligations with reasonable skill. Where lawful, Veltixaerosky is not liable for indirect or consequential loss, lost opportunities, or events beyond reasonable control. Limitations apply only when lawful and reasonable.

These Terms operate alongside the Trade Descriptions Ordinance (Cap. 362), the Control of Exemption Clauses Ordinance (Cap. 71), and the Unconscionable Contracts Ordinance (Cap. 458). Nothing excludes liability that Hong Kong law prohibits us from excluding, including liability arising from fraud or other non-excludable obligations.

Website Use and Intellectual Property

Website materials belong to Veltixaerosky or its licensors. You may view them personally but may not copy, modify, publish, sell, or exploit them without permission. Do not disrupt the website, introduce malicious code, impersonate others, or submit unlawful content.

Changes, Severability, and Entire Agreement

We may revise website terms prospectively. A substantiated charter uses the version accepted when formed unless the parties agree otherwise or law requires amendment. If one provision is unenforceable, the remainder continues.

The accepted quotation, confirmation, these Terms, and expressly incorporated written conditions constitute the entire agreement concerning the booking. Any waiver must be specific and does not waive a later breach. Neither party may transfer its contractual rights without written consent, except where lawful operational arrangements require an operator or service provider.

Governing Law, Disputes, and Contact

These Terms and every related dispute are governed by the laws of the Hong Kong Special Administrative Region. The parties submit to the non-exclusive jurisdiction of its courts. Before starting proceedings, each party should attempt in good faith to resolve the matter through written communication.

Questions, notices, and cancellation requests should be sent to bookflights@veltixaerosky.com. Include your name, contact details, booking reference, and a concise, clear matter description.