Refunds and Cancellations Policy
Purpose and Application
This Policy explains how Veltixaerosky handles cancellations, no-shows, and refunds for private charters arranged in Hong Kong. It applies after quotation acceptance, full payment, and booking confirmation.
A website consultation request is not a corroborated charter. No website payment or aircraft reservation occurs, so canceling or rescheduling a consultation creates no refund entitlement. Please contact us if you cannot attend.
This Policy forms part of our Terms, accepted quotation, and confirmation. Different booking-specific terms apply only if clearly disclosed and accepted before payment and permitted by Hong Kong law.
Requesting a Cancellation
After payment, request cancellation at bookflights@veltixaerosky.com. Include the client’s name, booking reference, scheduled date and time, and cancellation request. We may verify the sender’s identity and authority.
A cancellation takes effect when Veltixaerosky receives it, not when it is drafted or sent. Allow delivery time and retain the message. The recorded receipt time applies outside office hours.
The contracting client or official representative may cancel the identified booking. Partial cancellations, itinerary changes, or rescheduling are not automatically governed by standard percentages and may require a revised quotation.
Cancellations at Least 48 Hours Before Departure
A valid cancellation received at least 48 hours before the scheduled time qualifies for a full refund. The period is measured backward from the time in the booking confirmation.
Cancellations Within 48 Hours
A request received less than 48 hours before the scheduled time incurs a charge of 50% of the amount paid. Veltixaerosky refunds the remaining 50%. The charge reflects aircraft, operator, scheduling, and administrative commitments.
No-Shows
A no-show occurs when the client or passengers fail to attend by the reporting time without a valid cancellation. The booking is automatically canceled without refund.
Late arrival may prevent travel because of airport restrictions, flight planning, crew limits, or operational requirements. Client or passenger delay creates no automatic right to rescheduling or reimbursement.
Refund Method and Processing
Accepted refunds are available by bank transfer or cash. Clients selecting bank transfer must provide accurate account details through the method requested by Veltixaerosky. We will initiate the transfer within 24 hours after refund approval. This is our processing period; the receiving bank may take additional time to credit the funds. Veltixaerosky is not responsible for delays caused by inaccurate details or banking processes outside our control.
Cash refunds require office visits, identification, and collection by the original payer.
Refunds will ordinarily use the original currency and cover only the refundable booking amount. Bank fees, exchange differences, or intermediary charges outside our control may affect the final amount received where legally permissible.
Changes or Cancellations by Veltixaerosky
Private aviation may be affected by weather, procedural conditions, air traffic controls, airport restrictions, security requirements, crew limitations, governmental directions, or other events beyond reasonable control. If Veltixaerosky or the operator must change or cancel a service, we will notify the client reasonably promptly and explain available alternatives, rebooking arrangements, credits, or refunds based on the circumstances and applicable law.
Client cancellation charges will not automatically apply when Veltixaerosky cancels the accepted service. Any proposed replacement aircraft, revised schedule, or route change remains subject to operational feasibility and client agreement where required.
Legal Rights and Fair Application
This Policy is governed by Hong Kong law. It is intended to operate consistently with the Supply of Services (Implied Terms) Ordinance (Cap. 457), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), and Unconscionable Contracts Ordinance (Cap. 458). Electronic cancellation notices and refund records may be recognized under the Electronic Transactions Ordinance (Cap. 553).
Personal and banking data collected for corroboration or refunds will be handled under the Personal Data (Privacy) Ordinance (Cap. 486). Nothing in this Policy limits any statutory right or solution that cannot legally be excluded or restricted.
Questions and Disputes
Questions, cancellation notices, and refund concerns should be emailed to bookflights@veltixaerosky.com. Include booking details and supporting records. Veltixaerosky will review the matter in good faith and may request further information before deciding. Any unresolved dispute is subject to the laws and jurisdiction of the Hong Kong Special Administrative Region.